Refund policy

Damage and Defect Policy (All Sales Are Final)

We take great care in creating and packaging your handcrafted items. Due to the custom nature and sanitary requirements of our products (body butters, candles, and spiritual goods), all sales are final, and we do not accept returns or exchanges except in the case of items damaged during shipping or manufacturing defects.

 

1. Final Sale Policy

All sales are final. We do not offer refunds or exchanges for reasons such as change of mind, personal preference, or failure to read product descriptions.

 

Body Butters and Personal Care Items are final sale once shipped.

 

2. Damages, Defects, or Errors

We guarantee that your product will arrive undamaged and in excellent condition.

 

Timeframe: You must inspect your order immediately upon receipt and contact us within 3 days of delivery if the item is defective, damaged in shipping, or if you received the wrong item.

 

Documentation Required: To initiate a claim for a damaged or defective item, please send an email to [Your Email Address] with your order number and clear photographic evidence of the damage to the item and the shipping packaging.

 

3. Replacements and Refunds for Damaged Goods

If your claim is approved:

 

We will provide a replacement for the damaged item at no extra cost to you.

 

If a replacement is not possible (e.g., the item is custom or out of stock), we will issue a full refund for the cost of the damaged item to your original method of payment.

 

4. Contact Information

If you have any questions about this policy or need to report damage, please contact us immediately: